ZapVox
Transcribe, translate and summarize WhatsApp Web audio messages with AI
Supplier identification
TECHMED SERVIÇOS MÉDICOS LTDA — CNPJ 46.367.941/0001-69
Rua Prof. Rômulo Almeida, 52, Ed. Lafayette Velloso — Acupe de Brotas — Salvador/BA — CEP 40290-030 — Brasil
Contact: [email protected] · zapvoxia.com.br
ZapVox is a product operated by the legal entity above, which is responsible for the contractual relationship, for billing and for customer support, and is the controller of the personal data processed in the Service (LGPD, art. 5, VI).
Refund Policy
Last updated: August 15, 2026
Right of withdrawal (Brazilian Consumer Protection Code — CDC, art. 49): within 7 calendar days after the purchase of any plan, we return the full amount paid, no questions asked.
1. Eligibility
In addition to the 7 calendar day right of withdrawal (full refund of any plan, assured by the Brazilian Consumer Protection Code — CDC, art. 49), we apply the following policy:
- Cancelling (any plan) stops future charges. You keep Pro access until the end of the period already paid for; after that, the account reverts to Free. If the last charge is 14 days old or less and the account has not used the full refund yet, cancelling from the dashboard already refunds that charge in full (the same rule as the refund below) and Pro access ends immediately. Outside that window, cancelling returns no money — you simply keep access until the end of the period already paid for.
- Refund (any plan): we return the last charge in full if you request it within 14 calendar days counted from that charge. After this period, there is no return of the amount — only cancellation remains available.
- Once per account. The full refund is granted once per account. Later requests from the same account do not generate a new full refund — cancellation remains available, and it stops future charges.
- The right of withdrawal stays intact. The 7 calendar day period under art. 49 of the Brazilian Consumer Protection Code is not affected by this policy and prevails whenever it is more favorable to you, including for an account that has used the full refund before. This right cannot be waived.
- Charges made before this version. Charges made up to August 14, 2026 keep the 30 calendar day window that applied when they were made.
- The refund applies only to the last charge within the period. Previous charges, already enjoyed, are not refunded.
- Trial: the 7 trial days are free, with no card and no charge — so there is nothing to refund.
The condition most favourable to you always prevails. Cases outside these periods may be reviewed individually — just write to us.
2. How to Request
To request your refund, simply send an e-mail to:
We will reply within 2 business days. The refund will be processed by Stripe and credited to the same original payment method within 5-10 business days, depending on your bank or card issuer.
3. What happens after the refund
- Your subscription will be cancelled immediately
- Your plan will be reverted to the Free plan (10 transcriptions/day and up to 15 min of audio/day, with BYOK subject to no ZapVox cap (it uses your own key's quota))
- Paid-plan features (Starter: 60 operations/day and up to 30 min of audio/day; Pro: 150 operations/day per type and up to 150 min of audio/day; translation, summaries, sentiment analysis, watermark removal) will be deactivated
4. Subscription Cancellation
You can cancel your subscription at any time, entirely self-service, through the dashboard at zapvoxia.com.br/dashboard, through the extension or through the Stripe customer portal — with no penalty and no minimum term.
All plans follow the same rule: cancelling ends the renewal and you keep access to Pro until the end of the period already paid for. If the last charge was made 14 days ago or less and the account has not used the full refund yet, it is refunded in full (Section 1); after this period, there is no return of the amount already paid.
5. Disputed Charges (Chargebacks)
If you believe a charge was improper, contact us before opening a dispute with your bank. We will resolve the situation quickly — usually on the same day.
Important: Bank disputes (chargebacks) generate administrative fees for us. We ask you to contact us first so that we can resolve the matter amicably.
6. Exceptions
We do not offer refunds in the following situations:
- Requests outside the periods and conditions of Section 1
- Abusive use of the service (e.g. massive consumption of cloud transcriptions followed by a refund request)
- Violation of our Terms of Use
These exceptions do not set aside the 7-day right of withdrawal under the Brazilian Consumer Protection Code (CDC, art. 49) nor your other rights as a consumer.