ZapVox

Supplier identification

TECHMED SERVIÇOS MÉDICOS LTDA — CNPJ 46.367.941/0001-69
Rua Prof. Rômulo Almeida, 52, Ed. Lafayette Velloso — Acupe de Brotas — Salvador/BA — CEP 40290-030 — Brasil
Contact: [email protected] · zapvoxia.com.br

ZapVox is a product operated by the legal entity above, which is responsible for the contractual relationship, for billing and for customer support, and is the controller of the personal data processed in the Service (LGPD, art. 5, VI).

Refund Policy

Last updated: July 12, 2026

1. Eligibility

In addition to the 7 calendar day right of withdrawal (full refund of any plan, assured by the Brazilian Consumer Protection Code — CDC, art. 49), we apply the following policy:

• Cancelling (any plan) stops future charges. You keep Pro access until the end of the period already paid for; after that, the account reverts to Free. Cancelling does not, by itself, return any money.
• Refund (any plan): we return the last charge in full if you request it within 30 calendar days counted from that charge. After this period, there is no return of the amount — only cancellation remains available.
• The refund applies only to the last charge within the period. Previous charges, already enjoyed, are not refunded.
• Trial: the 7 trial days are free, with no card and no charge.

The condition most favourable to you always prevails. Cases outside these periods may be reviewed individually — just write to us.

2. How to Request

To request your refund, simply send an e-mail to:

We will reply within 2 business days. The refund will be processed by Stripe and credited to the same original payment method within 5-10 business days, depending on your bank or card issuer.

3. What happens after the refund

• Your subscription will be cancelled immediately
• Your plan will be reverted to the Free plan (10 transcriptions/day and up to 15 min of audio/day, with BYOK subject to no ZapVox cap (it uses your own key's quota))
• Pro-only features (150 operations/day per type and up to 150 min of audio/day, translation, summaries, sentiment analysis, watermark removal) will be deactivated

4. Subscription Cancellation

You can cancel your subscription at any time, entirely self-service, through the dashboard at zapvoxia.com.br/dashboard, through the extension or through the Stripe customer portal — with no penalty and no minimum term.

All plans follow the same rule: cancelling ends the renewal and you keep access to Pro until the end of the period already paid for. If the last charge was made 30 days ago or less, it is refunded in full (Section 1); after this period, there is no return of the amount already paid.

5. Disputed Charges (Chargebacks)

If you believe a charge was improper, contact us before opening a dispute with your bank. We will resolve the situation quickly — usually on the same day.

6. Exceptions

We do not offer refunds in the following situations:

• Requests outside the periods and conditions of Section 1
• Abusive use of the service (e.g. massive consumption of cloud transcriptions followed by a refund request)
• Violation of our Terms of Use

These exceptions do not set aside the 7-day right of withdrawal under the Brazilian Consumer Protection Code (CDC, art. 49) nor your other rights as a consumer.

7. Contact